Patient information

About Harrow Collaborative Primary Care Network

As part of the Harrow Collaborative Primary Care Network, we are working together to provide additional primary care services for our patients from a range of local providers including community ... [continue] About Harrow Collaborative Primary Care Network

Access to medical records

The Practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Chaperones policy

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a Practice Nurse or ... [continue] Chaperones policy

Complaints and compliments

The Surgery is always looking for ways to improve the services it offers to patients. To do this effectively, the Surgery needs to know what you think about the services ... [continue] Complaints and compliments

DNA policy

It should be noted that, whilst unacceptable in most cases, there may be extenuating circumstances as to why the patient failed to attend their appointment. Should there not be any ... [continue] DNA policy

Friends and Family Test

Please let us know how likely you are to recommend our GP Practice to your friends and family.

How to register

Please be aware that we are currently experiencing a very high volume of new registrations each week therefore we are currently only accepting patients who live in our inner boundary ... [continue] How to register

Infection control statement

We aim to keep our Surgery clean and tidy and offer a safe environment to our patients and staff. If you have any concerns about cleanliness or infection control, please ... [continue] Infection control statement

Named GP

All patients at Headstone Road Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the Practice. You ... [continue] Named GP

Patient confidentiality

The Practice complies with the Data Protection Act.  All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the Surgery or being registered ... [continue] Patient confidentiality

Patient group

We have an active patient participation group at our Practice. If you would like to join the group please follow the links on this page.

Patient rights and responsibilities

Patient’s Rights We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and ... [continue] Patient rights and responsibilities

Practice boundary

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Referrals

Why have I been referred? Your GP will discuss with you and, if appropriate, your carer, about why a referral is being recommended. It is usually because your GP wants ... [continue] Referrals

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the Surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures ... [continue] Violent or abusive behaviour