Find out how to register at our Practice and read other important information for patients.
About Harrow Collaborative Primary Care Network
As part of the Harrow Collaborative Primary Care Network, we are working together to provide additional primary care services for our patients from a range of local providers including community...
Access to medical records
The Practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...
Chaperones policy
The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a Practice Nurse or...
Complaints and compliments
The Surgery is always looking for ways to improve the services it offers to patients. To do this effectively, the Surgery needs to know what you think about the services...
DNA policy
It should be noted that, whilst unacceptable in most cases, there may be extenuating circumstances as to why the patient failed to attend their appointment. Should there not be any...
Friends and Family Test
Please let us know how likely you are to recommend our GP Practice to your friends and family.
How to register
Due to high volumes of registrations, we are currently only accepting patients within a specific boundary area to ensure patient safety. To check whether or not you are in our...
Infection control statement
We aim to keep our Surgery clean and tidy and offer a safe environment to our patients and staff. If you have any concerns about cleanliness or infection control, please...
Named GP
All patients at Headstone Road Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the Practice. You...
Patient confidentiality
The Practice complies with the Data Protection Act. All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the Surgery or being registered...
Patient group
We have an active patient participation group at our Practice. If you would like to join the group please follow the links on this page.
Patient rights and responsibilities
Patient’s Rights We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled...
Referrals
Why have I been referred? Your GP will discuss with you and, if appropriate, your carer, about why a referral is being recommended. It is usually because your GP wants...
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the Surgery. Alternatively you can complete the online form below. If you...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal...
Violent or abusive behaviour
The Practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures...
Date published: 8th October, 2014
Date last updated: 4th April, 2023
