It should be noted that, whilst unacceptable in most cases, there may be extenuating circumstances as to why the patient failed to attend their appointment.
Should there not be any mitigating reasons, then an initial letter explaining the DNA will be sent to the patient via accurx.
If the patient fails to attend a second appointment within a 12-month period, and should there be no reasonable mitigating circumstances, a further letter will be sent to the patient via accurx.
Should the patient then fail to attend a third appointment within the same 12-month period, a decision will be made by the GP Partners at Headstone Road Surgery as to whether the patient is to be removed from the Practice List.
