To request an urgent appointment for today or tomorrow (Monday to Friday)
- Phone us Monday to Friday, 8.30am to 6.30pm on 020 8863 8923 and select the Appointments option.
Busiest time is 8.30-10.30am on Mondays – please call after 10am – (we do NOT release all the appointments at 8.30am).
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days
- Use an online form to request an appointment. We will respond within our opening hours. We are open Monday to Friday, 8.30am to 6.30pm.
- Phone us Monday to Friday, 8.30am to 6.30pm on 020 8863 8923 and select the Appointments option.
Busiest time is 8.30-10.30am on Mondays – please call after 10am – (we do NOT release all the appointments at 8.30am).
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
You will initially be offered a telephone consultation with a Clinician except for things like blood tests/smear tests which are offered by our HCAs and Nurses.
Telephone appointments usually mean that the doctor, nurse or clinician can help you sooner.
Cancelling or changing an appointment
Telephone the Surgery as soon as possible on 0208 863 8923, and at least 30 minutes before your appointment time
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources. It may result in you being de-registered from the Practice.
Extended Hours Hub
Harrow Collaborative are offering evening and weekend appointments through the Extended Hours Hub service.
Patients who are registered with us have access to evening and weekend GP appointments.
They are open daily for out of hours appointments (6.30pm – 8pm), and Saturday (9am – 5pm). If you would like to have an appointment during these hours, please contact us for the first available appointment.
Depending on your need you might see a doctor, nurse, health care assistant, clinical pharmacist, physician associate, counsellor or a physio.
GP Access Centre
Our GP Access Centre provides additional clinical times and enables patients to receive timely access to primary care series in their locality but not at their usual GP Practice.
It is located at The Pinn Medical Centre, Love Lane, Pinner HA5 3EE and is open from 9am to 5pm Mondays to Fridays. On Saturdays from 4pm to 8pm and on Sundays from 9am to 1pm. To access GPAC appointments, please contact Headstone Road Surgery or by calling 111.
If you need help with your appointment
Please tell us:
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone.
DNA = DID NOT ATTEND
The impact of missing a booked appointment either face to face or on the telephone with a clinician
At Headstone Road Surgery, during any month, an average of 3% patients are recorded as being a DNA, meaning that the patient neither attended their appointment nor advised the Practice within 24 hours prior to the scheduled appointment, to enable a cancellation or change to their appointment to be made.
The effects
- An increase in waiting times for patients resulting in the risk of worsening patients’ health
- A waste of the organisation’s time – not simply the clinicians’ time but also that of the administration team as the appointment invariably needs to be rebooked
- Cost to the wider NHS in the requirement of additional clinicians
- Potential of risk to a child who is reliant upon an adult to ensure that they attend their appointment
By reducing the number of DNAs Headstone Road Surgery will
- Enhance the efficiency of clinical sessions
- Reduce costs
- Increase productivity
- Offer a more effective service to patients
- Enable more effective booking of slots
This Practice’s DNA Policy is as follows
It should be noted that, whilst unacceptable in most cases, there may be extenuating circumstances as to why the patient failed to attend their appointment.
Should there not be any mitigating reasons, then an initial letter explaining the DNA will be sent to the patient via accurx.
If the patient fails to attend a second appointment within a 12-month period, and should there be no reasonable mitigating circumstances, a further letter will be sent to the patient via accurx.
Should the patient then fail to attend a third appointment within the same 12-month period, a decision will be made by the GP Partners at Headstone Road Surgery as to whether the patient is to be removed from the Practice List.
England Bank Holidays
2024
Date | Day of the week | Bank holiday |
---|---|---|
25 December | Wednesday | Christmas Day |
26 December | Thursday | Boxing Day |
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Your nearest urgent care centre
The following urgent care centre is located nearby to Harrow:
Northwick Park Hospital Urgent Care Centre
Watford Road
Harrow
HA1 3UJ
Opening Times: 24 hours a day, seven days a week
Telephone: 020 8864 3232