Since the beginning of the COVID pandemic, we have adapted the way we are working to ensure that we keep both our staff and our patients safe. This means that we will continue to offer telephone triage appointments first with a Clinician and may also offer face to face consultations where it is considered clinically necessary.
In accordance with infection prevention control and advice from Public Health England, mask wearing in the surgery continues to be mandatory after 19th July. All rooms are cleaned between patients and our staff will be wearing the appropriate PPE and we will continue to limit the number of patients at any one time in the Practice. In addition, we will also ask you to complete COVID screening questions and may advise you to cancel a booked face to face appointment should you have symptoms or have been in direct contact with someone who has been infected.
Thank you for your continued cooperation and understanding at this time.
How to Make an Appointment
Appointments may be booked in several ways:
Currently we are able to offer booking for telephone advice only.
If the doctor needs to see you, we will book this after your telephone consultation.
Patients can book an appointment for telephone advice by calling Reception and selecting the Appointment option. This will be a telephone appointment only but if the Doctor feels that they need to see you face to face, they will book you in once they have spoken to you. If the matter is urgent, we do endeavour to make it a same day call but if no telephone appointments are available, we will book you for the next available appointment. Please do not call 111 during working hours if you cannot get a same day appointment with us – it is a waste of NHS resources because 111 then call us and check about appointment availability and we only have a set number of appointments on any particular day. We do our best to meet the needs of our patients but sometimes, it is not possible to speak to a Doctor the same day.
Book an appointment using the NHS e-Referral Service
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.
- the booking reference number stated on your booking letter
- the password or access code you were given by the person or organisation that referred you (for example, your GP practice)
If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.
Please visit this link for how to:
- check your appointment details
- change your appointment
- cancel your appointment
- cancel your referral
For more information, read about what happens when you’re referred.
How to choose your hospital or clinic
In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.
Before you select your clinic and appointment slot, consider all the options.
- How long do I have to wait for my first appointment?
- How quickly can I start my treatment?
- How far away is the hospital or clinic?
In most cases you have the legal right to choose the hospital or service you’d like to go to.
This will include many private hospitals, as long as they provide services to the NHS.
Learn more about your choices in the NHS.
What to do if you haven’t been referred yet
If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.
They’ll help you decide what care is best for you and make any necessary referrals.